Guarantee Terms

MyEZBills Guarantees™ Terms and Conditions:

If an active member incurs a Loss (as defined) resulting directly from a breach in security that is under our control, and has otherwise complied with the security measures we require of our members, such as maintaining the confidentiality of their passwords and using at least a 128 bit secure browser to access our website, we will reimburse the amount of such Loss. Loss is defined as an unauthorized debit by the MyEZBills.com system from the active member's payment account.

We will keep all personal and financial information of members confidential, and will not sell an active member's individual information or data to any third party. We will only use this information in accordance with our Privacy Statement for the purposes of processing bills, contacting and paying billers on our members' behalf, and communicating new or enhanced services directly to our members. MyEZBills.com is not responsible for personal or financial information revealed to third-parties directly by the members or by other companies possessing this information.

If we make a mistake (as defined), we will reimburse you for any interest or late payment fee that results. A Mistake is defined as: display of a bill to the wrong payee page, a payment being made from the wrong account, a payment being made for too much or too little, or a payment made on the wrong bill, each to the extent caused by errors or omissions on the part of our staff or a failure of our system to perform. We are not responsible for erroneous data provided by, or errors made by, billers, members themselves, a member's financial institution, or by MyEZBills.com if we were following a member's instructions. We are also not responsible for uncompleted payments that may result from insufficient funds in a member's account or certain other situations as described in our standard terms and conditions.

We will fulfill this guarantee if our service is not available for member access and operation for longer than 24 continuous hours. Availability is defined as member access to our web server and database. Exceptions to the availability guarantee are when the site is down for scheduled, pre-announced site maintenance purposes and for reasons that are not under our reasonable control. For instance, we are not responsible for access problems resulting from unavailability of Internet service through a member's service provider, the public switched telephone network, problems with a member's hardware, software, browser, connectivity or phone lines and similar issues as outlined in MyEZBills.com standard terms and conditions.

An on-time payment is defined as a payment sent by us on the payment processing date supplied by the member, and where the member's payment instructions have complied with the timing and other requirements of our standard terms and conditions. If we send a payment later than instructed and it is determined to be the result of an error or omission on the part of our staff or a failure of our system to perform, we will contact the payee of that particular bill and assist in reverting any late fees or similar direct charges actually levied by the biller as a result of the late payment, and reimburse member if this is not possible. Since we cannot control the post office or certain electronic payment networks, we cannot guarantee that payments will be received by a biller on time.

We will respond by telephone or email to all inquiries made to our customer service department within 24 hours, 7 days a week. If customer service inquiries are made through email addresses or phone numbers other than those published for this purpose, MyEZBills.com will not be responsible for the time frame in which the answers are given. We will evaluate any complaints and award the Guarantee if, in our reasonable judgment, our customer service was anything less than exemplary.

MyEZBills.com reserves the right to make changes to the MyEZBills Guarantees™ Program, including but not limited to the actual guarantees or any of the Program awards if the indicated award becomes unavailable.

Effective as of 12/12/2004.